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❓ Frequently Asked Questions

We answer your questions so you can make decisions with clarity and confidence.

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  • What is DispatchX5? A professional platform to manage technical services, designed for contractors seeking order, control, and growth.
  • Who is this platform for? For contractors, independent technicians, and service companies that need efficient organization.
  • What’s the difference between contractors and technicians? Contractors manage the operation and assign jobs; technicians execute them from their mobile panel.
  • What can I manage from the contractor dashboard? Work orders, calendar, team, reports, proposals, projects, and more.

  • How do I register as a contractor? Go to the Registration page and fill in your basic info. You'll be set in minutes.
  • Can I invite my technicians after registering? Yes, you can add technicians and assign jobs from your dashboard.
  • What if I forget my password? Use the "Forgot your password?" link on the login page to recover it easily.

  • How do I create work orders? From your dashboard, click "Create Order", assign a technician, and set the date.
  • Can I assign jobs to specific technicians? Yes. You can even check their workload and location.
  • Is the calendar updated in real time? Absolutely. Contractors and technicians see changes instantly.
  • What if a technician doesn’t complete an order? You’ll get a notification and can reschedule, reassign, or follow up with the client.

  • How much does DispatchX5 cost? You start for just $9.99 your first month. Then you can choose a monthly or yearly plan.
  • What’s included in the $9.99 plan? Full access to all core features during your first month.
  • Can I pay annually for a better deal? Yes. The annual plan saves you over $200.
  • What happens if I cancel? You can cancel anytime. No penalties or hidden fees.

  • How does AI work inside the platform? It analyzes work orders, team behavior, and client patterns to offer smart suggestions and automations.
  • Does the AI help write proposals? Yes, it generates professional drafts tailored to your services.
  • Is my data secure? Absolutely. Your information is encrypted and never shared.
  • Can I turn off automated suggestions? Yes, you can configure your experience from the settings panel.

  • How can I contact the support team? From the main menu or via WhatsApp at +1 (XXX) XXX-XXXX.
  • Can I send feedback or suggestions? Yes! We love your ideas. Use the contact form anytime.
  • What are your support hours? Monday to Friday from 8am to 6pm (local time).
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