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❓ Frequently Asked Questions

We answer your questions so you can make decisions with clarity and confidence.

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  • What is DispatchX5? A professional platform to manage technical services, designed for contractors seeking order, control, and growth.
  • Who is this platform for? For contractors, independent technicians, and service companies that need efficient organization.
  • What’s the difference between contractors and technicians? Contractors manage the operation and assign jobs; technicians execute them from their mobile panel.
  • What can I manage from the contractor dashboard? Work orders, calendar, team, reports, proposals, projects, and more.

  • How do I register as a contractor? Go to the Registration page and fill in your basic info. You'll be set in minutes.
  • Can I invite my technicians after registering? Yes, you can add technicians and assign jobs from your dashboard.
  • What if I forget my password? Use the "Forgot your password?" link on the login page to recover it easily.

  • How do I create work orders? From your dashboard, click "Create Order", assign a technician, and set the date.
  • Can I assign jobs to specific technicians? Yes. You can even check their workload and location.
  • Is the calendar updated in real time? Absolutely. Contractors and technicians see changes instantly.
  • What if a technician doesn’t complete an order? You’ll get a notification and can reschedule, reassign, or follow up with the client.

  • How much does DispatchX5 cost? We start with a Launch Offer of $9.99 for the first month. After that you can choose a discounted second month, a monthly plan, or our annual plan.
  • What’s included in the $9.99 Launch Offer? Full access to all core features for 30 days: projects, work orders, technician app, proposals, reports and more.
  • What are the regular plans after the offer? You can continue with a Second Month at $49.99, choose the Monthly Standard at $149.99/month, or go with our Best Value annual plan at $599.99 for 12 months.
  • Do I really save with the annual plan? Yes. Paying $599.99 for 12 full months saves you over 50% compared to paying month by month.
  • What happens if I cancel or change my plan? You can cancel future renewals or switch between monthly and annual plans at any time. Your access remains active until the end of the period you’ve already paid for.

  • How does AI work inside the platform? It analyzes work orders, team behavior, and client patterns to offer smart suggestions and automations.
  • Does the AI help write proposals? Yes, it generates professional drafts tailored to your services.
  • Is my data secure? Absolutely. Your information is encrypted and never shared.
  • Can I turn off automated suggestions? Yes, you can configure your experience from the settings panel.

  • How can I contact the support team? From the main menu or via WhatsApp at +1 (XXX) XXX-XXXX.
  • Can I send feedback or suggestions? Yes! We love your ideas. Use the contact form anytime.
  • What are your support hours? Monday to Friday from 8am to 5pm (CST).
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